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Category Archives: Communication

How Leaders Build Trust With Apologies

Do you ever stop to think about the purpose of an apology and why we apologize?
This morning, I sent an email to my valued subscribers that was incorrectly formatted and introduced. I am sending a note of apology for the inconvenience, but the incident made me think about the importance of sincere and effective apologies and how they affect relationships and one’s ability to lead.
Leaders who want to build trust recognize the need to apologize.
Clients, friends and families who are harmed or inconvenienced want to know

High EQ Leaders Communicate With More than Just Words

How to be a High EQ Leader: Communicate

Hi EQ Leaders Communicate with their words, with their ability to listen and with their physical presence. With a description of a very High EQ leader and quotes from Tamara McCleary, Charlee Hanna and Shawn Murphy, this article explores what it takes to be an effective communicator who can inspire passion and productive action.