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How Leaders Build Trust With Apologies

Do you ever stop to think about the purpose of an apology and why we apologize?
This morning, I sent an email to my valued subscribers that was incorrectly formatted and introduced. I am sending a note of apology for the inconvenience, but the incident made me think about the importance of sincere and effective apologies and how they affect relationships and one’s ability to lead.
Leaders who want to build trust recognize the need to apologize.
Clients, friends and families who are harmed or inconvenienced want to know