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Where Life and Leadership Converge

How to be a High EQ Leader: Shape Culture

In a time when women were supposed to focus on their families and perhaps reach out to their neighbors, Eleanor Roosevelt became involved in political activity and social justice. She delved into issues of economic and social equality. She actively worked to create a culture that was more tolerant, more equitable, more compassionate, more inclusive and more politically active. Leaders can look at her work to create this kind of culture to measure their own culture-building efforts. With quotes from Scott Mabry and Chris Edmonds, this article looks at how leaders can build a culture that is safe and inspiring for every person every day.

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Tuck in the Shower Curtain

Leaders and managers fall short when they focus exclusively on customer interaction. Customer service is more than an attitude. Businesses and organizations suffer when people are “polite at any cost.” These problems include…

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